Seneco Engineering, Inc. Terms & Conditions

Return Policy

Our return policy is simple. Within 30 days of purchase, you may return any item in its original package for an exchange or refund.

Please note that the customer is responsible for all S&H charges incurred for returning any products.

  • Simply email us or call, than we will send you the address where you ship back your package.
  • You must include the original invoice with the items you are returning. Make sure to specify on the invoice the reason for return and if you are looking for an exchange or refund. If you choose to have your items exchanged, please note the exact item you are looking for. Please be advised that after you receive your exchange you cannot return it any longer.

Refund Policy

Products purchased that are not downloadable (CD, Diskette, or Hard Printed Versions) may be returned for a full credit, minus shipping and handling charges of $10.00. However, before any product may be returned, the customer must return to Information Net Source Corp., a ˇ°Refund Claim Formˇ±. The ˇ°Return Claim Formˇ± will be provided to the customer after the customer informs Information Net Source Corp. that they need such form. To obtain a refund, you must notify Information Net Source Corp. within 30-days of your original purchase date, that you desire a refund for the product purchased. The ˇ°Refund Claim Formˇ± provided to you must be returned to Information Net Source Corp. by regular mail only (no e-mail), within 10-days, in order to obtain a refund.

In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Information Net Source Corp. Information Net Source Corp. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a ˇ°Refund Claim Formˇ± that was a result of an incorrect email address and/or mailing address provided by you to Information Net Source Corp. The customer is responsible for providing a correct/working e-mail address.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.

Contacting Company.

You may contact the Company for customer support or service by using our feedback form.

Sales Tax:

California State law requires us to charge sales tax on all orders sent within California State. If you are a reseller, you must fax us your reseller certificate from the State of California and you will not be charged any sales tax.
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Privacy Policy

Welcome to BENTERA.COM, we respect your privacy and are committed to protect your personal information. For more information, please read the following Privacy Policy.

This Privacy Policy is used only on this website.

WHAT INFORMATION IS COLLECTED AND HOW IT IS USED:
  1. Information such as name, address, phone number, credit card number, card expiration date, (etc) are collected when creating an account.
  2. By relaying these information to BENTERA.COM, you are allowing us to use these information in various ways. The information is used in the following ways:
    • a. For a faster and easier experience for you on out website
    • b. To contact our customers when needed such as updates on products or events
    • c. To process your order efficiently
    • d. To identify your account and keep track of all events taken by you

DISCLOSURE OF PERSONAL INFORMATION:

All information BENTERA.COM retains are not publicly available. We do not sell, trade, or rent your personal information with others.


FRAUDULENT USE OF YOUR CREDIT CARD:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, BENTERA.COM will cover the entire liability, up to the full $50.00. BENTERA.COM will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BENTERA.COM while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

BENTERA.COM reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.


WHAT IS A COOKIE?

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive.

Most browsers allows acceptance of cookies automatically, but you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.


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Security Policy

Secure Encryption
We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption versions of either Microsoft Internet Explorer or Netscape Navigator.

SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

BENTERA.COM's minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser's documentation for information on its security features.

Password Protection
At BENTERA.COM, your sensitive information is password protected, adding to the level of security offered by SSL technology. (See Secure Encryption for more information). When you establish an account at BENTERA.COM, you choose a unique password for your account. You may change the password as often as you wish by going to My Account and selecting "My Account".

Problems Signing In
To ensure protection of your confidential information, we have carefully designed a process to assist you when you have trouble signing in. In most cases, problems signing in result from the submission of an unrecognized e-mail address and/or password.

If you are having trouble signing in to our site now, please contact Customer Care.

Credit Card Transactions
To protect our customers against credit card fraud, BENTERA.COM checks all submitted credit card numbers against a database of stolen account numbers.

Order Confirmation
BENTERA.COM sends you an e-mail notice confirming acceptance of each order you place.

If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Care.

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